Telemarketing & Telesurveys
We take care of your telemarketing (telephonic prospection, e.g. appointment management, agenda planning) and telesurveys.
How do we proceed?
Based on your input, we prepare a call script; our telemarketers use this script as a guideline, they start the conversation and record - in your or our CRM - as much useful information as possible.
We make every call with a visible Belgian telephone number and every call is automatically recorded, both for internal (coaching / quality control) and external use (control / adjustment by the customer).
We can also handle your Telesurvey actions: a satisfaction survey of your product or service at your customers?
We can execute this survey based on your survey script; we use either our own CRM or, if required, our telemarketers can of course log in on your CRM.
We do your email marketing: from email template design, uploading of your contact data, sending the emails with a professional cloud-based emailing tool up to follow-up and analysis reporting.